Refund policy

Returns, Refunds & Shipping Policy

Last Updated: June 2026

At Miku Fandom, we want every fan to enjoy a safe and exciting collection experience. We carefully prepare every order and pack each item with care to help your favorite Miku collectibles arrive safely.

As a community built by Miku fans, we value every customer and are committed to providing a reliable shopping experience.

Returns & Refunds

Return Request Period

Customers may request a return, replacement, or refund within 14 days after the delivery date.

To be eligible:

  • Items must be unused and in original condition.
  • Original packaging, accessories, and included items must be preserved.
  • Customers must provide order details and supporting photos when requested.

Please provide:

  1. Order number
  2. Reason for your request
  3. Photos of the product and packaging (if applicable)

Damaged Items During Shipping

We understand that collectors care deeply about the condition of their items.

If your package arrives damaged, please contact us within 7 days after delivery.

Please provide:

  • Photos of the damaged product
  • Photos of the outer shipping box
  • Photos of protective packaging materials
  • Order number

Our team will review your case and provide an appropriate solution, including replacement, store credit, or refund when applicable.

Collector Packaging Protection 💙

At Miku Fandom, we know that collectible packaging is part of the experience.

Many fans enjoy keeping their figures, boxes, and merchandise in excellent condition. We carefully select suitable packaging materials and protective methods to reduce the risk of damage during transportation.

Please note that minor cosmetic imperfections caused during manufacturing or normal shipping handling may not qualify for replacement.

Minor Product Imperfections

Collectible products are often produced through mass manufacturing, and small variations may occasionally occur.

Examples include:

  • Minor paint differences
  • Small surface marks
  • Slight packaging imperfections
  • Minor printing variations

These conditions are considered normal for mass-produced collectibles and may not qualify for a refund or replacement.

For serious defects affecting the product's function or collectible value, please contact our support team with photos.

Mystery Box & Blind Box Policy 🎁

Some Miku Fandom products may include mystery boxes, blind boxes, or random-style collectibles.

Due to the nature of these products:

  • Specific characters, colors, designs, or variations cannot be guaranteed unless clearly stated.
  • Requests for exchanges based on personal preference are not accepted.
  • Duplicate items from random collections are not considered defects.

We encourage fans to enjoy the surprise and excitement of collecting!

Wrong or Missing Items

If you receive:

  • The wrong product
  • Missing items from your order

Please contact us as soon as possible.

Please provide:

  • Order number
  • Photos of the received package
  • Photos of the products received

Our team will investigate and assist you.

Shipping Policy

Processing Time

Orders are usually processed within:

2–5 business days

During holidays, promotions, or new product launches, processing times may be extended.

Thank you for your patience and understanding.

Shipping Delays

Once your package has been shipped, delivery is handled by the shipping carrier.

Possible delays may occur due to:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • Incorrect shipping information

Please carefully check your shipping address before completing your purchase.

International Orders

International customers may be responsible for:

  • Customs fees
  • Import taxes
  • VAT
  • Duties charged by local authorities

These charges are determined by each country and are not controlled by Miku Fandom.

Returned or Unclaimed Packages

Packages returned due to:

  • Incorrect address
  • Incomplete address information
  • Failure to claim the package

may require additional shipping fees before reshipment.

Refunds for returned packages may be issued minus:

  • Original shipping costs
  • Return shipping fees

Apparel Size Exchanges

For apparel products:

Please review the size chart carefully before ordering.

Due to inventory limitations and hygiene considerations, free size exchanges may not always be available.

If your apparel arrives defective, please contact us with photos.

Contact Us

If you have any questions about your order, please contact:

Miku Fandom Support Team

Thank you for being part of the Miku Fandom community 💙

Keep collecting. Keep smiling.
Miku Miku Beam! ✨💙